Payment and Delivery Information

PAYMENT AND DELIVERY INFORMATION

Last Update: 28.11.2025

When shopping through https://www.fitppf.com , the following procedures are applied to ensure safe payment and smooth delivery of your orders.

1. PAYMENT OPTIONS

  • Credit Card/Debit Card: You can make secure payments on our website using Mastercard, Visa, and other accepted credit cards. Our payment infrastructure complies with international security standards (SSL/3D Secure).

  • Currency: Transactions are collected in the currency you select on the site.

2. DELIVERY AND SHIPPING CENTER

  • Operations Center: Although ARTDESTRA LLC is an American company, all our logistics operations and shipments are provided from our warehouse in Turkey (Bursa) .

  • Delivery Time:

    • Orders within Turkey: Delivered within 1-3 business days.

    • International Orders: Delivered within 3-7 business days, depending on location.

  • Order Preparation: Orders placed before 15:00 will be shipped on the same day or the latest on the next business day, depending on stock availability.

3. SHIPPING FEES

  • Free Shipping: For orders over the shopping limit specified on our website (e.g. 1000 TL or more or foreign currency equivalent), the shipping fee is covered by ARTDESTRA LLC .

  • Standard Shipping: For orders below the specified limit, the shipping fee is calculated on the payment screen and added to the total amount.

4. INTERNATIONAL SHIPMENTS AND CUSTOMS (IMPORTANT)

For shipments outside Türkiye (Export):

  • Customs Duties: When your order reaches the destination country, Import VAT, Customs Duty or Customs Clearance Charges may be incurred depending on the customs regulations of that country.

  • Responsibility: These costs are not included in the product price or shipping costs and are entirely the responsibility of the BUYER .

  • In case of packages that cannot be delivered due to the Buyer's failure to pay customs fees, return shipping and storage costs will be collected from the Buyer.

5. PACKAGING AND PRODUCT CONTENT

Due to the sensitivity of Paint Protection Film (PPF) products, our shipments are delivered with high-level protection:

  • Special Packaging: Products are shipped in Hard Cylinder Boxes that are resistant to breakage and crushing.

  • Package Content: Each order includes the Original Roll Product, a Free Test Sample (for you to try before application) and a 5-Year Warranty Certificate specially designed for your Name/License Plate.

6. CARGO TRACKING

When your order is shipped, a Tracking Number will be sent to your registered email address and/or phone number. You can use this number to track your shipment's status in real time. It may take up to 24 hours for the tracking information to appear in the system, depending on the courier company's workload.

7. DAMAGED DELIVERIES

Things you should pay attention to when receiving the cargo package:

  • If the package is crushed, wet, punctured or torn, do not accept the delivery .

  • Have the cargo officer draw up a "Damage Assessment Report" .

  • Please report the situation immediately to info@fitppf.com or our line +90 551 341 31 99 .

  • The responsibility for damaged products received without a report being kept belongs to the Buyer.

Contact: For questions about delivery processes, please contact us. Email: info@https://www.google.com/search?q=fitppf.com Phone: +90 551 341 31 99